Hydro-Comp Water Utility Management Information Systems and Services

The Hydro-Comp group provides a unique combination of services and management information systems aimed at improving overall performance and efficiency of Water Utilities.

The group includes a development arm, EDAMS Technology.

The EDAMS range of systems seamlessly integrates commercial, operations, maintenance and planning functions together with a financial and telemetry system. This provides water utilities with a coherent enterprise management solution covering all core business functions leading up to the formulation of annual business plans.

Billing and customer services system

Hydro-Comp’s integrated commercial management system includes customer services, meter reading, meter maintenance, billing, receipting and revenue credit control management for all services managed by the utility such as water, sewer, water delivery, sewer removal and any other type of charges.

A special feature is the new EDAMS customer services module. The system can capture and process applications (new connections, disconnections, change of tenant), as well as complaints and notices (change of address). Users can create new applications or workflows and modify the processing of application processes to suit requirements.

Asset management (AM) systems and services

A comprehensive AM solution that includes the implementation of EDAMS-AM systems, capacity building and studies all carried out in line with the ISO 55000 family of standards for asset management. The main objective is to improve the utility’s level of service and business performance through adopting an integrated approach to monitoring, operating, maintaining, upgrading and disposing of assets cost-effectively.

Tasks include AM policy and levels of service, monitoring, evaluation and improvement, asset register/data management, commercial data management/rehabilitation, maintenance management and operations (monitoring and control). Other tasks performed are distribution/NRW management, asset management/rehabilitation planning, hydraulic modelling/optimisation and business planning.

Projects can be comprehensive or in part according to the client’s requirements. For example, a project can be limited to operations and maintenance.

Plant information management system

EDAMS water and effluent treatment plant information system seamlessly integrates all aspects of plant operations, maintenance, water quality management and asset management/rehabilitation planning.

Special features include plant maintenance hierarchy and navigation, as well as industry-specific templates and procedures able to handle all relevant plant activities. For example, investigations, inspections, operations (such as logs and meter reading) opening/closing of valves, repairs/outage management,  and servicing (routine, preventive maintenance).

Environmental management system

The EDAMS-Environmental Management system is ideal for departments under the Ministry of Agriculture, Natural Resources and Environment. It manages geospatial information, time-series measurements, licenses, permits and applications, as well as water, ground and air quality data. Associated services address the collection, management and reporting of environmental data and the efficient operation of government environmental sectors.

The system was implemented as an integrated water resources management (IWRM) system, encompassing all relevant water-users at the Department of Water Development, Cyprus.

Integrated Quality Management (IQM)

EDAMS- IQM system is applicable for both water utilities and government environmental departments. It goes far beyond a standard laboratory management information system.

The system adds value to the utility’s quality monitoring programme, effectively dealing with the acquisition, management, monitoring, reporting and publishing of quality data.

The system brings all the functionality required for utility-wide implementation and constitutes a complete monitoring system covering potable air, water, wastewater and industrial effluent.

The Hydro-Comp  Asset Management (AM) program

As a low-cost, low-risk AM solution for small to medium-sized water utilities, the Hydro-Comp AM Program provides technical assistance and the use of EDAMS AM Software through the Cloud to carry out effective AM  for monitoring, operating, maintaining, upgrading and disposing of assets cost-effectively. Alongside this, it maintains a desired level of service and improving overall utility performance.

The AM Program is available in different packages depending on the proficiency reached by the utility. SILVER membership addresses the Technical Asset Register and GIS/network data management, GOLD membership introduces maintenance management, and PLATINUM provides operations and distribution/non-revenue water management. Additional systems and services include condition assessment, rehabilitation planning, network optimisation and business planning.

The Hydro-Comp AM Program has been implemented in South Eastern Europe (SEE) and is supported by the German Development Cooperation. Upon project completion in 2021, more than 100 public utilities in the SEE region, representing five million consumers, will be using the EDAMS-AM solutions on the Cloud.

About Hydro-Comp

The company’s successful implementation track record includes a multitude of projects ranging from the implementation of systems to turnkey projects covering systems, consulting services and support.

Funding for projects carried out varies from simple internal financing to backing by international agencies, such as the World Bank, MCC (Millennium Challenge), DBSA (SA), ADB, KfW (German), AFD (French), (DfID) (UK).

With more than 30 years in the water industry, Hydro-Comp understands the water utility business and applies its expertise to its solutions and systems.