The current trend of innovation in Internet of Things (IoT) solutions is projected to create billions of internet-connected systems over the coming few years, including many that have never existed before.

This means that there are people and organisations that previously dealt with only mechanical products and now have to understand electronics and digital solutions to achieve the benefits of IoT. With this phenomenon occurring right now, there is of course a massive increase in device troubleshooting.

All organisations have issues with their products at one time or another including Apple, Toyota, and Coca-Cola. A key difference between those organisations and the ones that don't realise the same level of success is the way they address troubleshooting and improvement.

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